Refund policy

Last updated: October 22, 2026

Returns

You can return standard (non-custom) items if you start the return within 14 days of delivery. 

To be eligible, items must be unused, in the same condition you received them, and in their original packaging. Once we send instructions, please ship the item back within 7 days.

Return shipping is your responsibility unless the return is due to our error, such as a damaged, defective, or wrong item. Original shipping charges are not refundable.

How to start a return

To start a return, please use the contact form with your order number before sending anything back. We will reply with return instructions.

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Custom orders

Custom and made-to-order items are made specifically for you, so they cannot be returned or refunded.

If a custom item arrives broken or damaged, contact us within 7 days of delivery with photos of the item and packaging. We’ll repair it at no cost to you. If it can’t be repaired, we’ll remake it.

Custom orders can be cancelled for a full refund only before we begin work on them.

Earrings

For hygiene reasons, earrings can only be returned if they are unworn and still on their original card or in their original packaging.

60-day warranty

All items, including custom orders, come with a 60-day warranty from the delivery date on hinges, latches, clasps, and other moving parts. This covers defects in materials and workmanship.

The warranty does not cover normal wear, accidental damage such as drops, misuse, or items that have been modified or repaired by someone else.

To make a warranty claim, email us your order number, a description of the problem, and photos or a short video. If the claim is approved, we’ll repair or replace the item, and we’ll cover the shipping to send it back to us.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos and we’ll make it right.

Refunds

After we receive and inspect your return, we’ll email you to let you know whether it’s approved. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to post it.

In-person purchases

Items bought at markets or events follow the same policy, with the 15 days counted from the date of purchase.

Exchanges

If you’d like a different item,  and we’ll help you arrange an exchange.

You can exchange standard (non-custom) items within the same 15-day window as returns. Contact us with your order number and the item you’d like instead before sending anything back.

Exchanges must be for the same item, such as a different color or style, or for an item of the equal value. If you’d like something that costs more or less, please return the original item for a refund and place a new order.

You are responsible for all shipping costs on an exchange. The exception is an item that arrived damaged or was not what you ordered. In that case, we’ll cover shipping both ways.

Items you send back for exchange must meet the same condition requirements as returns. Custom orders cannot be exchanged.